Frequently Asked Questions

HOW DO I ORDER A CAKE


Refer to our flavours & sizing information and fill out the online form accordingly. Please provide as much detail as possible in the comments section and we will aim to get back to you within 48 hours!




HOW FAR IN ADVANCE SHOULD I PLACE MY ORDER


3 weeks notice is preferable, however, we cannot guarantee that this timeframe will secure you a spot. We advice that you place your order as soon as you can to avoid disappointment. For short notice orders, we may be able to squeeze in a couple each week depending on our schedule, so be sure to ask!




DO YOU REQUIRE A DEPOSIT TO SECURE MY DESIRED DATE?


A $100 non-refundable deposit is required for all orders to secure your desired date. A bigger deposit may be requested for larger orders or wedding cakes. Please note that nothing is booked in until your deposit is received, and the availability of your requested date will be based on first come first serve basis.




WHAT PAYMENT METHODS DO YOU ACCEPT?


Deposits are to be paid via bank transfer. The remaining amount is to be paid by cash upon pick up, or via bank transfer 3 days before your order date. For orders that require delivery, the full payment is required via bank transfer, before delivery will be made.




HOW DO I STORE MY CAKE


Please keep all cakes well refrigerated and bring them to room temperature for at least an hour before serving. Cakes can be unboxed in the fridge. Keep away from direct sunlight and heat. Consume within 3 days.




DO I PICK UP OR DO YOU DELIVER?


Both options are available! Pick up is from at Dernancourt, 5075 SA.
Delivery can be organised with advance notice, charges start from $35. Ask us for a delivery quote.




HOW DO I TRANSPORT MY CAKE


All cake collections will require 2 people. Please bring a friend or family member with you when you pick up your cake. Our cakes are boxed up in a standard cake box, and given to you in a thicker cardboard crate with a non-slip mat underneath to reduce movement during transport. Please note that tall cakes may not be fully covered due to the decorations on the top.

Our tiered cakes are secured with dowels for stability. However extra care is still required while transporting these cakes. Make sure the cake is placed on a level surface during the journey, ie. the floorboard of the car or the boot of a SUV.

​*it's dElycious will not be held responsible for any damages to the cake once it has left the premises




CAN YOU MAKE ME A CAKE DESIGN I'VE SEEN SOMEWHERE ELSE


We'd love to customize a cake for you and welcome as many photos of cakes you've seen and like to get a better idea of what you have in mind. However, please note that we cannot make an exact copy of someone else's work, and that some decorative elements, colours, florals etc will have to different. If there are any design specific elements that you want, please let us know.





  • Grey Facebook Icon
  • Grey Instagram Icon

 

© Copyright it's dElycious 2018. All Rights Reserved.